TECHNICAL SUPPORT ENGINEER


CLOSING DATE:Dec. 31, 2022

POSITION TYPE:on-site

COUNTRY:KW

Preferred Qualifications and Experience :

JOB PURPOSE

Job Responsibilities and Duties:

  • Take ownership of technical issues reported by the customer
  • Ask customers targeted questions to understand the root cause of the problem
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prioritize and manage several open issues at one time
  • Prepare accurate and timely reports
  • Document knowledge in the internal wiki portal
  • Follow the SLA for tickets concerning the severity

Qualifications and Skills

  • In-depth knowledge of Domain Names, Hosting, DNS, and Email services.
  • Proven working experience in enterprise technical support, IT support, or as a technical engineer
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Excellent client-facing skills
  • Excellent written and verbal communication skills
  • Additional certification in Microsoft, Linux, Cloud or similar technologies is a plus