SUPPORT AGENT - CUSTOMER SERVICE


CLOSING DATE:Dec. 31, 2020

Preferred Qualifications and Experience :

JOB PURPOSE

Job Responsibilities and Duties:

  •     Answer incoming calls and respond to customer’s emails
  •     Resolve customer complaints
  •     Identify and escalate issues to the Team Lead / Manager
  •     Provide product and service information to customers
  •     Research required information using available resources
  •     Research, identify and resolve customer complaints using applicable software
  •     Route calls to appropriate resources
  •     Document all call information according to standard operating procedures
  •     Recognize, document, and alert the management team of trends in customer calls
  •     Follow up customer calls where necessary
  •     Complete call logs and reports
  •     Other duties as assigned

Qualifications and Skills:

  •     Basic Computer skills, Gmail, Microsoft Office etc
  •     Knowledge of customer service practices will be an added advantage
  •     Data entry and typing skills
  •     Superior listening, verbal, and written communication skills
  •     Ability to handle the stressful situation appropriately