TECHNICAL SUPPORT ENGINEER
CLOSING DATE:Dec. 31, 2023
POSITION TYPE:on-site
COUNTRY:KW
Preferred Qualifications and Experience :
JOB PURPOSE
Job Responsibilities and Duties:
- Take ownership of technical issues reported by the customer
- Ask customers targeted questions to understand the root cause of the problem
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prioritize and manage several open issues at one time
- Prepare accurate and timely reports
- Document knowledge in the internal wiki portal
- Follow the SLA for tickets concerning the severity
Qualifications and Skills
- In-depth knowledge of Domain Names, Hosting, DNS, and Email services.
- Proven working experience in enterprise technical support, IT support, or as a technical engineer
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Excellent client-facing skills
- Excellent written and verbal communication skills
- Additional certification in Microsoft, Linux, Cloud or similar technologies is a plus
