TECHNICAL ANALYST


CLOSING DATE:Oct. 31, 2021

POSITION TYPE:on-site

COUNTRY:KW

Preferred Qualifications and Experience :

JOB PURPOSE

 • Act as a bridge between the Technical team and the Enterprise customers.
 • Monitor the Internal Task Management System and meet the deadlines.
 • Monitor Customer Support System and ensure that the communication standard and expectations are met.
 • Create Project plans, Implementation Reports in coordination with the System Engineers.
 • Ensuring project deadlines are met.
 • Organize Customer Visits as required.
 • Customer satisfaction Surveys and visits.

 


SKILLS AND QUALIFICATIONS

 • Strong communication, presentation, and interpersonal skills.
 • Excellent organizational and coordination abilities.
 • Basic understanding of Cloud Computing and Networking concepts.
 • Familiarity with TCP/IP protocols.
 • Very good Team Player.
 • Previous experience as a Technical Coordinator / Technical Support will be a plus.
 • ITIL certification will be a plus.